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La CFSMI, fédération européenne des AFSM, organise un webinar en anglais, sur « comment faire évoluer votre modèle économique de la vente de produits à la vente de services (SAV, Support…) », le 6 novembre 2017 à 16h00.

Transforming from a Product Reseller to a Managed Services Provider

Managed services have become the logical solution in this ever-changing environment. Resellers, and even many manufacturers, are still looking at support services as technical services. But this is not enough. We all need to partner with our customers. There is no ready-to-use method to make this transformation, but a framework of what is key to know. During this webinar, Dimension Data will share their experience and approach.

16:00:
Back from TSW Las Vegas, we will share the Dimension Data point of view.
You should not miss this opportunity to understand the Best-in-Class field service approach!
SPEAKER: Laurent MELLAH
Learn more about how to transform your business model.

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Webinars précédents

Creating and pricing differentiated field service offerings

 
La CFSMI, fédération européenne des AFSM, organise un webinar en anglais sur « comment construire une stratégie de prix des services (SAV, Support…) », le 12 juin 2017 à 16h00.
 

From the example at Kodak Alaris, we will show how the price structure could be different for value added services.

Kodak Alaris is a global leader in high-volume scanning equipment and services. Bank, insurance and healthcare organizations rely on KA offerings to efficiently and accurately process tens of millions of pieces of paper every day. In order to drive higher margins across its portfolio, KA decided to look closely at its offering design and pricing practices, particularly in services, to identify opportunities to increase profitability. During this session we will describe KA’s work process to identify and scope the opportunities, particularly identification of customer value drivers, information gathering, market segmentation, value quantification, and offering structure.

 

Back from TSW Las Vegas, we will share the TSIA point of view.
You should not miss this opportunity to understand the Best-in-Class field service approach!
SPEAKER: Laurent MELLAH
Learn more about how to maximize Service Revenue, the keys to success.

How to squish the Fish in Field Services and… Survive!

 
La CFSMI, fédération européenne des AFSM, organise un webinar en anglais, sur « comment réussir à transformer son modèle économique de SAV dans l’année », le 27 mars 2017 à 16h00.
 
Learn more about Services Transformation Strategy for Field Service and tactical execution of in-year transformation actions funds needed investments…

To truly distinguish themselves from competitors, deliver greater value to customers, and grow more profitably, B2B companies need to build up the right organizational model to deliver the solution to the customer… if they don’t want to customer contract models to be out in front of ability of the company to handle them.

Then come some difficulties with further investments to make before to make any further profits…

 

Back from TSW Las Vegas, we will share the TSIA point of view.
You should not miss this opportunity to understand the Best-in-Class field service approach!
SPEAKER: Laurent MELLAH
Learn more about how to maximize Service Revenue, the keys to success.

Managing the Revenue Lifecycle: A Practical Framework to Maximize your Service Revenue

 
La CFSMI, fédération européenne des AFSM, organise un webinar en anglais, sur « comment maximiser les revenus des services », le 28 avril 2016 à 16h00.
 
 
B2B enterprises are facing serious challenges :
p  Missed revenue targets 
p  Customers walking away 
p  Increasing cost of sale 
 
p  Caused by a convergence of forces :  rapidly evolving business models, customer empowerment…
p  Challenges of the revenue lifecycle. 
 
SPEAKER: Markus Schwarz
 
Learn more about how to maximize Service Revenue, the keys to success.